Frequently Asked Questions

Ordering with Ray & Martin is easy. Browse our collection of textbooks and exam prep books, select your class, subject or board, add the items to your cart, and click Checkout. Fill in your shipping address and complete the payment using UPI, card, net banking, or choose Cash on Delivery (COD) if available.

You can modify or cancel your order only before it is dispatched (usually within 12–24 hours of placement). Once our warehousing team prints the invoice and hands the package to the courier partner, we cannot modify or cancel the order. Please contact our Help Center immediately for urgent requests.

Yes! We deliver to almost all pin codes across India using trusted courier partners and Speed Post for remote areas.

Delivery typically takes 3 to 7 business days depending on your location. Metro cities generally receive shipments within 3 business days, while remote regions might take up to 7–10 business days.

If you received a damaged, defective, or incorrect book, you can raise a return request within 7 days of delivery. Please email us at support@rayandmartin.in or use our Contact Support form with your order ID and pictures of the damage. We will arrange a free replacement or processing of your refund.

Once your returned package is received and inspected at our warehouse, we will approve the refund. Refunds to your bank account, UPI, or card typically reflect in 5 to 7 business days. For COD orders, our support team will contact you to collect bank transfer details.

We accept all major payments: UPI (Google Pay, PhonePe, Paytm, BHIM), Credit & Debit cards (Visa, MasterCard, RuPay), Net Banking of major Indian banks, and Cash on Delivery (COD) for selected pin codes.

Absolutely. Every edition of Ray & Martin’s books is revised annually in strict accordance with the latest guidelines and syllabus updates issued by the West Bengal Board of Secondary Education (WBBSE), West Bengal Council of Higher Secondary Education (WBCHSE), and CBSE boards.

We are always eager to collaborate with dedicated educators and authors. If you have a manuscript, study guide, or proposal aligned with our publishing standards, please submit it along with your curriculum vitae to publishing@rayandmartin.in. Our editorial board will review it and contact you within 3-4 weeks.

To join our retail and distribution network, please fill out our contact form or send an email to distribution@rayandmartin.in with your business details, license copies, location, and previous book distribution logs. Our regional manager will reach out to you.

Effective Date: 01.06.2026

Ray & Martin respects your privacy. We collect Registration, Transaction, and Usage data to provide our services.

• We do not store full credit/debit card numbers or UPI PINs.
• Data is shared only with operational partners like Indian Post and HDFC CCAvenue.
• We use AWS for secure hosting.
• Under the Digital Personal Data Protection (DPDP) Act 2023, you have rights to access, correct, or erase your data.

Read Full Privacy Policy

Our dedicated support representatives are available Monday through Saturday, from 11:00 AM to 7:00 PM. You can call us at our helpline number or email support@rayandmartin.in.

We ship across India with reliable logistics partners and provide full tracking support. Once your order is dispatched, a tracking code and link will be sent to your registered email and mobile number, and will also be available in your profile dashboard.